A Decade of Healthcare Coordination, Built for the Digital Era
For more than ten years, Navia Assistance has served insurers, employers, institutions and individual patients — from single cases to nationwide programs — across six lines of healthcare administration, with technology and AI woven into every workflow.
One Partner Between Patients, Providers and Payers
Our Mission
To remove the friction from healthcare journeys — coordinating care, containing costs and protecting clinical quality so that organizations of every size, and the people they cover, can access the right treatment without uncertainty.
Our Vision
Accessible, transparent and digitally coordinated healthcare across Africa and beyond — where a patient in any of our markets reaches a vetted provider, a fair price and a clear answer as quickly as technology allows.
Six Service Lines, One Coordinated Operation
Each service line has grown out of years of hands-on casework — and all of them run on the same digital backbone.
Medical Tourism
End-to-end treatment journeys abroad — hospital matching, transparent pricing, travel logistics and multilingual companionship from first inquiry to follow-up.
Medical Assistance
Round-the-clock assistance for travelers and expatriates: emergency coordination, guarantees of payment, evacuation and repatriation handled by one team.
International TPA
Third-party administration for insurers and program sponsors — enrolment, adjudication, provider network access and reporting across borders.
Case Management
Clinically supervised management of complex cases: treatment plan review, second opinions, provider communication and structured follow-up.
Cost Management
Medical bill review, negotiated tariffs and data-driven cost containment that protect payers without compromising the quality of care.
Telemedicine
Remote consultations and digital triage that bring vetted physicians to patients wherever they are, integrated with our coordination platform.
From Hands-On Casework to an AI-Powered Platform
The path we took shapes how we work today — every phase added a discipline that still runs through the company.
The early years
Roots in Medical Auditing and Care Coordination
Navia's foundations were laid reviewing medical files, negotiating with providers and walking patients through complex treatment journeys — casework that taught us where healthcare systems create friction.
Building the network
A Contracted Provider Network Across Borders
Case by case, agreement by agreement, we built direct relationships with hospitals, clinics and specialized centers — the network that today spans 17 countries.
Going digital
Processes Became Platforms
We rebuilt our operations as software: digital case files, automated approvals, real-time reporting — turning coordination expertise into infrastructure our clients can see and use.
Today
Six Service Lines, AI in the Toolset
Navia operates six service lines for payers and patients across African markets and beyond, with a global provider network behind them — and AI supporting adjudication, cost review and member service every day.
The Values Behind Every Case
Four commitments that hold whether we are managing a single consultation or a national program.
Patient First
Every decision starts with the person receiving care — their safety, dignity and understanding of what happens next.
Transparency
Clear pricing, documented decisions and honest reporting to patients, providers and payers alike.
Clinical Integrity
Medical decisions are reviewed by clinicians and guided by evidence — never by commercial convenience.
24/7 Reliability
Healthcare doesn't keep office hours. Our coordination teams and digital channels are reachable around the clock.
Standards That Protect Everyone Involved
Quality management is built into our operating model, not added after the fact.
Clinical Standards
Structured medical review, escalation protocols and outcome follow-up applied consistently across all service lines.
Provider Vetting
Institutions join our network after verification of licensing, capabilities and service quality — and stay under periodic review.
Data Confidentiality
Medical and personal data are handled on secure infrastructure with strict access controls and confidentiality agreements.
Ethical Independence
Patients are matched to providers on clinical merit and coverage terms — we operate a strict no-steering policy.
Digital First
Technology Is Our Operating Model, Not an Add-On
From the first intake to the final report, Navia runs on its own digital platform. AI supports our teams in claims adjudication, medical bill review and member service; dashboards give payers live visibility; and patients interact with us through modern, multilingual digital channels. It is how a lean organization delivers at institutional scale.
See the platform
Let's Talk About Your Healthcare Program
Whether you cover one family or an entire workforce, our team is ready to help.