Intelligent Healthcare Administration
An AI-powered platform that adjudicates claims in milliseconds, connects every stakeholder through dedicated portals, and puts a health concierge in every member's pocket — always on, always secure.
AI-Powered Administration
Millisecond Adjudication
Clean claims are read, coded to ICD-10/CPT, and adjudicated in a fraction of a second — freeing our medical team to focus only on complex cases.
Multi-Tiered Architecture
Separated data, business-logic, and interface layers give the platform immense flexibility — new policy rules and sub-limits deploy instantly, with no waiting for software overhauls.
Military-Grade Security
Cloud infrastructure with 99.99% uptime and real-time, cross-country disaster recovery keeps patient data encrypted, secure, and instantly recoverable.
Unrestricted Availability: 24/7
Illness doesn’t adhere to business hours. Navia’s “Always On” platform processes emergency pre-authorisations at 3:00 AM just as seamlessly as at 3:00 PM. The moment a claim is processed or an authorisation is issued, stakeholders are updated instantly through an automated SMS and push-notification center.
One Ecosystem, Three Portals
Dedicated, highly secure portals give every stakeholder exactly the control they need.
Employer
HR & CFO
- Real-time roster management — add or remove employees in one click, eliminating premium leakage.
- Live utilization dashboards tracking chronic-illness frequency and pharmacy spend.
- Predictive financial modeling — AI-driven projections of future healthcare costs.
Member
Registration Portal
- Secure self-service enrolment — members self-upload IDs and family data via mobile links.
- Profiles sync instantly with the platform, reducing HR workload and administrative errors.
- Seamless remote onboarding for distributed and remote workforces.
Provider
Hospital, Pharmacy & Clinic
- Auto-calculated contracts that instantly dictate exact financial breakdowns and copays.
- Faster settlements — AI adjudication reduces Days Sales Outstanding for partner hospitals.
- Direct document upload — scanned reports feed straight into AI data extraction.
The Member App & AI Chatbot
Dynamic Virtual ID
A real-time digital insurance card that always reflects the member’s exact, up-to-date policy limits.
AI Chatbot
A pocket concierge that understands the local Libyan dialect — answering policy questions and guiding medication use in plain language.
Location-Aware Routing
GPS directions to the nearest in-network hospital or clinic — preventing costly out-of-network visits during an emergency.
Pharmacy Management
Tracks refill schedules and offers home-delivery requests for chronic patients.
Navia GO
B2C Access
Individuals without corporate insurance can purchase tailored health access, network discounts, and teleconsultations directly.
B2B Loyalty Perks
Existing corporate members unlock elective procedures, lifestyle wellness, and exclusive medical-tourism packages — added value that stays outside traditional policy limits.
See the Platform in Action
Talk to our team about deploying Navia's intelligent administration platform for your organisation.