One Coordinator. Every Detail. From Diagnosis to Discharge.
Comprehensive case management for complex medical journeys — intake, specialist matching, scheduling, travel, and follow-up.
What is Case Management?
Case management is the full-lifecycle coordination of an individual medical journey — from initial intake and medical review through to specialist matching, scheduling, travel, on-ground accompaniment, discharge, and post-treatment follow-up.
How Navia Delivers This
Intake
Medical documents reviewed and case profile created.
Medical Review
Libya-based medical director reviews and classifies the case.
Hospital Matching
Specialist and hospital identified based on clinical criteria and cost.
Scheduling
Appointment, surgery date, and admission confirmed.
Travel Coordination
All logistics arranged and confirmed in advance.
On-Ground Support
Coordinator available throughout hospital stay and key appointments.
Who This Is For
What You Get
- Named case coordinator assigned from day one
- Medical case summary in Arabic and English
- Hospital and specialist recommendation with rationale
- Full travel logistics coordination
- On-ground Arabic-speaking support
- Discharge summary and follow-up schedule
- 30-day post-discharge telemedicine access
Our Process
Case Submission
Documents submitted via secure form or WhatsApp.
Medical Review
48-hour clinical review by our medical director.
Matching
Specialist and hospital proposed with cost estimate.
Approval
Client or payer approves the plan.
Logistics
All travel and hospital logistics arranged.
Follow-Up
30-day telemedicine follow-up period.
Example Case
A Libyan corporate client referred an employee for spinal surgery abroad. Navia's case coordinator collected medical documents, arranged a specialist review through a partner hospital, coordinated travel logistics for the patient and one family member, and managed hospital admission and discharge paperwork.
Outcome
Patient underwent surgery and was discharged within 8 days. The case coordinator arranged return travel and a telemedicine follow-up schedule with the surgeon.
Frequently Asked Questions
Start Your Case Evaluation
Submit your medical file and a coordinator will respond within 48 hours.