24/7 Assistance. Anywhere. In Arabic, English, and French.
Emergency medical coordination, triage, hospital direction, second opinions, and coordinated air & ground ambulance evacuation through vetted partners — with accommodation, transport, and medical translation, around the clock.
What is Medical Assistance?
Medical assistance covers emergency and non-emergency healthcare coordination for individuals and organisations — including triage, hospital recommendation, direct billing facilitation, coordinated air and ground ambulance evacuation through vetted partners, accommodation and transport arrangements, medical translation, and second opinion services.
How Navia Delivers This
First Contact
Call our coordination line. A team member will attend to your inquiry as promptly as possible.
Medical Assessment
We assess the situation with clinical input from our medical director.
Hospital Direction
We identify the right facility and arrange direct admission where applicable.
Case Monitoring
We stay connected with the treating facility throughout the episode.
Resolution & Report
We close the case and provide a structured report to the client or insurer.
Who This Is For
What You Get
- 24/7 assistance hotline (Arabic, English, French)
- Medical triage and hospital or specialist direction
- Direct billing coordination with network providers
- Coordinated air & ground ambulance evacuation and repatriation through vetted partners
- Accommodation, transport, and dedicated medical translation for patients and companions
- Second opinion facilitation
- Case report on resolution
Our Process
Call or Message
Reach the 24/7 line by phone or WhatsApp.
Situation Review
Coordinator assesses the urgency and clinical context.
Provider Direction
Patient or HR team receives a recommended facility.
Admission Support
We facilitate admission and direct billing where available.
Monitoring
Case is monitored until resolution.
Closure & Report
Final case report is sent to the contracting party.
Example Case
An expatriate employee of a corporate client developed acute abdominal pain outside working hours. The 24/7 line triaged the case, directed the patient to a network hospital with direct billing, and kept the employer informed throughout the admission.
Outcome
The patient was treated without any out-of-pocket payment at admission. A structured case report was delivered to the employer and insurer within days of discharge.
Frequently Asked Questions
Set Up 24/7 Medical Assistance
Talk to our B2B team about a corporate assistance subscription.