How quickly do you respond?

We target an initial response within 24 hours for all inquiries. For urgent medical situations, our 24/7 line is answered immediately.

Which languages does your team work in?

Arabic, English, and French — all three across all departments including medical coordination and case management.

We recommend scheduling in advance to ensure a case coordinator is available. You can call or WhatsApp us to arrange a time.

The initial case evaluation is free of charge. We will provide a full cost breakdown before any commitment.

Our medical coordinator reviews your file within 48 hours and provides an initial assessment with a recommended treatment pathway.

Choose your pathway below. Our team responds in Arabic, English, and French.

B2C

Individual case evaluation, treatment coordination, travel support.

B2B

Corporate healthcare programmes, group coordination, cost reporting.

B2I

TPA partnerships, claim management, network access.

B2G

Programme coordination, institutional protocols, sponsored cases, RFP response.

Jraba Street, Bin Ashour
Tripoli, Libya

Office visits are by appointment — please contact us in advance to arrange a time.

Ataköy 7-8-9-10. Kısım Mah. Çobançeşme E-5 Yan Yol Cad.
B Blok No: 12/2 İç Kapı No: 59
Bakırköy / Istanbul, Türkiye

Office visits are by appointment — please contact us in advance to arrange a time.

Write to us directly and a coordinator will get back to you.