Privacy Policy

This Privacy Policy describes how Navia Assistance (“Navia”, “we”, “our”) may collect, use, and handle information you provide when using naviaassistance.com or contacting our team. Please read this document carefully before submitting any form or sharing personal information with us.

Navia Assistance is a healthcare coordination platform headquartered in Tripoli, Libya. Navia acts as a coordinator — connecting individuals, corporations, insurers, and government institutions with accredited hospitals and specialist physicians in Turkey and Egypt. Navia is not a healthcare provider, hospital, or clinical facility.

When you use our website or submit a form, we may collect:

• Name, email address, phone number, and country of residence
• The nature of your inquiry (treatment interest, organisation type, service area)
• Preferred language and communication method
• Information about your organisation, role, or institutional affiliation (for corporate and institutional inquiries)
• Technical information such as browser type and pages visited, collected through analytics tools

If you submit a case evaluation form, you may provide information relating to your health, medical condition, or treatment needs. We treat health-related information with appropriate care. This information is used solely to facilitate case assessment and to coordinate with appropriate partner hospitals and physicians on your behalf. We do not share health information beyond what is necessary for coordination purposes.

We may use the information you provide to:

• Respond to your inquiry and coordinate your case
• Connect your request with the appropriate partner hospital or specialist physician
• Communicate with you about your case by phone, email, or WhatsApp
• Improve our coordination services and website experience
• Meet any applicable legal or regulatory obligations

To coordinate your care, we may share relevant case information with our partner hospitals and specialist physicians. We share only the information necessary to evaluate and coordinate your case appropriately. We do not sell personal information to third parties or use it for advertising purposes.

We take reasonable technical and organisational steps to protect the information you provide against unauthorised access, loss, or disclosure. However, no method of internet transmission is entirely secure, and we cannot guarantee absolute security.

We may retain your information for as long as necessary to fulfil the coordination purposes described in this policy, or as required by applicable law. If you request deletion of your information, we will act on that request where we are not otherwise required to retain the data.

You may contact us to request access to, correction of, or deletion of information we hold about you. We will acknowledge your request and respond within a reasonable timeframe. Please use the contact details below.