Telemedicine

Expert Opinion, Before and After Your Journey

Second opinion scheduling, video consultation booking, and teleconsultation access through the Navia member ecosystem — coordinated by our team.

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What is Telemedicine?

Navia's telemedicine coordination service connects patients with specialist physicians for video consultations and second opinions — facilitating scheduled remote medical reviews before treatment decisions and after discharge.

Services

How Navia Delivers This

Request Submission

Submit your consultation request with your medical documents.

Specialist Matching

We identify the appropriate specialist for your case.

Scheduling

A consultation date and time is confirmed with you and the specialist.

Consultation

Video consultation takes place via a secure platform, coordinated by the Navia team.

Summary

Written consultation summary provided following the consultation.

Who This Is For

Individuals (B2C)Corporations (B2B)Insurers (B2I)Government (B2G)

What You Get

Second opinion consultation with specialist
Written consultation summary in Arabic and English
Treatment recommendation or confirmation
Referral letter for in-person treatment if required
Post-discharge telemedicine follow-up

Our Process

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Request

Submit your documents and preferred consultation type.

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Review

Coordinator confirms specialist and available slots.

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Schedule

Consultation time confirmed — you receive a calendar invite.

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Consultation

Video call takes place. Interpreter available if needed.

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Summary

Written report sent following the consultation.

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Follow-Up

Ongoing telemedicine access for post-treatment monitoring.

Example Case

Illustrative example — all details anonymised.

A patient weighing a recommended spinal operation requested a second opinion. Navia collected the imaging and reports, matched the case to a specialist in our network, and coordinated a scheduled video consultation with interpretation support.

Outcome

The specialist confirmed a more conservative treatment path first. The patient received a written consultation summary in Arabic and English and a follow-up telemedicine schedule.