Cookie Policy

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember certain preferences, and understand how visitors use the site. Similar technologies include local storage, session storage, and pixel tags.

Navia Assistance may use cookies and similar technologies to support site functionality, protect forms from automated abuse, and understand how visitors navigate the site. We use a cookie consent banner to give you control over which non-essential cookies are activated.

Some cookies are necessary for the site to function correctly. These include:

• Session and security cookies: Support form submissions, prevent cross-site request forgery, and maintain your session state.
• Consent preference cookie: Remembers your cookie consent choices so you are not asked again on subsequent visits.
• reCAPTCHA (Google): Used on all lead forms to protect against automated bot submissions. This service is provided by Google and may set cookies as part of its bot-detection process.

Essential cookies are always active and cannot be disabled without affecting core site functionality.

With your consent, we may use the following analytics tools:

• Google Analytics 4: Collects aggregated data on page views, session duration, traffic sources, and general geographic region. This data helps us understand how the site is used and improve it. It does not identify individual users.
• Microsoft Clarity: Records anonymised session heatmaps and interaction patterns to help us identify usability issues. Session recordings, where enabled, are anonymised.

Analytics cookies are only loaded after you accept analytics cookies via the consent banner on your first visit.

With your explicit consent to marketing cookies, we may activate:

• Meta Pixel (Facebook): Allows us to measure the effectiveness of advertising campaigns on Facebook and Instagram and to reach audiences who have expressed interest in our services.

Marketing cookies are only loaded if you specifically accept the marketing category in the consent banner.

The following third-party tools are intentionally integrated and may set cookies or use similar technologies:

• Google Analytics 4 — analytics
• Microsoft Clarity — session analytics
• Google reCAPTCHA — form bot protection
• Meta Pixel — marketing measurement (marketing consent required)

No third-party tool beyond those listed above has been intentionally integrated into this site.

You can manage your cookie preferences at any time through the cookie consent banner, which is displayed on your first visit. You may also configure your browser to block or delete cookies; however, doing so may affect certain site functionality, including form submissions.

If you wish to opt out of Google Analytics specifically, you may use the Google Analytics Opt-out Browser Add-on.